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 PalPass
Sticker
Tag FAQ's
( Click for
Southern Connector
or Hard Case Tag FAQ's )
What is
a PalPass Sticker Tag?
The
PalPass sticker tage is an electronic toll collection device that lets you pre-pay your
tolls. It utilizes a low-power transponder chip embedded in
an easy-to-install sticker. This new technology replaces the
older "hard case" tags, which were prone to damage and
battery failure. Hard case tags are being phased out in
favor of battery-free "sticker tag" technology. Just like
the hard case version, either tag allows you to drive through a
dedicated PalPass lane at posted highway speed limits and
have your toll automatically deducted from your pre-paid
account. With PalPass you never need to look for money or
stop in the toll lanes. It’s easy, convenient and
hassle-free. PalPass members receive discounted toll rates
at mainline toll plazas.
How does the PalPass work?
A PalPass must be mounted on your windshield to assure
proper operation. Once mounted, the PalPass communicates by
radio signal with our detection equipment. The discounted
toll is then deducted from your pre-paid PalPass account.
Are there different types of PalPasses?
Yes. In addition to the hard case PalPass that has been in
use since 2001, the Southern Connector is now distributing a
new generation of PalPass called a “sticker tag”. The
sticker tags are thinner and have no self-contained battery.
The sticker tags use the windshield glass to amplify the
signal.
Can I use my PalPass on another vehicle?
No. Your PalPass may only be used in the vehicle it was
assigned to. A separate PalPass must be obtained for each
vehicle using the Southern Connector. You may have an
unlimited number of vehicles under one account but each
vehicle in the account must have its own PalPass.
Where do I mount my PalPass sticker tag?
Your PalPass sticker tag should be mounted on the inside of
your windshield. It should be located behind your rear view
mirror at least four inches below the top of the windshield
and at least one inch from any other electronic device such
as garage door opener or radar detector. State law prohibits
the transponder from being mounted in your line of vision.
Please call us at 1-866-PALPASS if you have any questions
regarding the proper way to mount your PalPass. Please note
the PalPass must be affixed to the windshield. Do not leave
the PalPass on the dashboard or affix it to the sun visor.
Your windshield glass acts as an antennae. If you hold the
PalPass in your hand IT WILL NOT WORK. You may
be liable for fees up to $5.00 plus the proper toll per
transaction if your Pass is improperly mounted.
How do I mount my PalPass sticker tag?
Full
Sticker Tag mounting instructions are available here - click
to view or print.
I use the Cross Island Parkway more than the Southern
Connector. What should I do?
Motorists who plan on utilizing the Cross Island Parkway on
Hilton Head Island more than they use the Southern Connector
should open a PalPass account with the Cross Island Parkway.
You may print a Cross Island Parkway application directly
from their website, www.crossislandparkway.org. You can
phone the Cross Island Parkway Toll Free at 1-888-725-8655.
Out of state customers should call 843-342-6718. PalPasses
issued by the Cross Island Parkway may also be used on the
Southern Connector.
I use the Cross Island Parkway in Hilton Head at least
once a year. Is my PalPass valid there?
You MUST indicate on your application that you will use the
Cross Island Parkway. If you do intend to use the Cross
Island Parkway you MUST be issued a hard case PalPass
transponder. There is a refundable $25.00 deposit required
for each hard case transponder. The deposit is refunded in
full if and when you close your account (see License
Agreement for details). PalPass sticker tags WILL NOT BE
ACCEPTED on the Cross Island Parkway. Only a hard case
PalPass transponder can be used at the Cross Island Parkway.
You will be responsible for any Violation fees incurred if
you have failed to inform us that you will be utilizing the
Cross Island Parkway and thereby fail to obtain a hard case
PalPass.
What happens if I accidentally use the Cross island
Parkway with my PalPass sticker tag?
The Southern Connector will make every effort to assist you
with resolving your violation on the Cross Island Parkway.
However, the Southern Connector makes no guarantees that the
violation will be dismissed.
What happens when I sell my vehicle?
Remove your PalPass sticker tag from the vehicle being sold.
Once the PalPass sticker tag is removed it will no longer
work. Then, please update the information for your new
vehicle at www.southernconnector.com or by calling (864)
527-2143 (Toll Free at 1-866-PAL-PASS). You must purchase a
new sticker tag at the then current price. Please call us at
(864)-527-2143 (Toll free at 1-866-PAL-PASS) for assistance.
In the case of HARD CASE tags, you may transfer your Hard
Case tag to your new vehicle, but only after updating your
vehicle information using one of the two methods described
above.
Do I own my PalPass sticker tag?
Yes. Unlike hard case PalPasses, the PalPass sticker tag you
purchase belongs to you. You are required to purchase each
PalPass sticker tag, so there is no security deposit
required. Your account will be debited for the cost of lost,
stolen, damaged or altered PalPass sticker tags.
Do I own my PalPass HARD CASE tag?
No. Hard case PalPass transponders require a refundable
security deposit of $25.00 per transponder and remain the
property of the Southern Connector. Lost, stolen or damaged
hard case transponders will cause you to forfeit your
security deposit. Remember, hard case PalPass transponders
are required if you will also be using the Cross Island
Parkway in Hilton Head.
Does the Palmetto Pass work in all toll lanes?
Yes. We strongly urge you to use the PalPass express lanes
at our mainline toll plazas. However, should you find
yourself in a lane other than the PalPass express lane, your
PalPass will work. PLEASE NOTE that you must come to a
complete stop in any lane other than the PalPass express
lane. PalPass members using our ramp lanes must slow to 5
mph when passing through. This requirement makes the toll
plazas safer for our customers and employees.
How do I close my PalPass account?
You must call the Customer Service Center at (864) 527-2143
if you are closing your account. We will then deactivate
your Pass and refund any balance remaining in your account.
You cannot close your account online.
Is there a number I can call if I have any more
questions?
Yes. The toll-free phone number is 1-866-PAL-PASS.
The direct, local number to the Southern Connector Customer
Service Center is 1-864-527-2143 or 2144. The direct number
to our Violations Department is 864-527-2155.
Am I required to turn in my current hard case Palmetto
Pass transponder? I’d like to continue to use it.
You may keep your current Pass until such time as the
internal battery dies.
I currently have a hard case PalPass and have given
you a security deposit. When I swap my hard case PalPass for
a PalPass sticker tag, what happens to my deposit?
When you return your current hard case PalPass in good
working order, we will refund any and all security deposits.
You may choose to apply that refund to your PalPass pre-paid
toll account. All other refunds will be made by check.
Why are you changing to a sticker tag?
The sticker tag has no internal battery and can last
indefinitely. The sticker tags are much smaller and will
attach more securely to the windshield. They can be disposed
of in an environmentally friendly way since they have no
battery.
I am used to holding up my current hard case PalPass
to my windshield. Why am I required to permanently mount
this new sticker tag?
The sticker tag has no battery, therefore the signal it
produces is much weaker. The sticker tag uses the windshield
glass to amplify the weaker signal so that the PalPass
sticker tag can be read properly. The PalPass sticker tag
cannot be held against your windshield glass for two
reasons: it is unsafe; and moving the tag while in the
process of it being read may corrupt the read and cause a
violation to be generated.
Are there any recurring fees or other costs for
maintaining a Palmetto Pass Account?
No. There are no minimum use fees, membership fees, or any
other hidden costs. Your account balance is debited ONLY
when you use the road.
What is
the speed limit in PalPass lanes?
At
the mainline toll plazas, vehicles using the PalPass only
lane must observe a 45 MPH speed limit. All vehicles using
the cash lanes must stop, regardless of the method of
payment. PalPass members using our remote ramp lanes should
observe the 5 MPH speed limit.
What if I move?
Please call Customer Service at 1-866-PALPASS or go to our
website to update your address and/or phone number.
I have a new credit card number. Can I update that
information online?
Yes. You can update your account information, including
credit card information, online. Please visit
www.southernconnector.com to do so. If you would prefer to
update your information by phone, please call us at
1866PALPASS or 864-527-2143. We accept Visa, Master Card,
AMEX and Discover. Debit cards are also accepted.
Is it true I can save money on my tolls by being a
PalPass member?
Yes! There is a discount, for PalPass members only. 2 Axle
vehicles using either mainline toll plaza, and having a
valid PalPass account, will pay only $1.35 instead of the
$1.50 cash toll. Multi-axle vehicle tolls will also be
discounted, provided you are a PalPass member in good
standing. Multi-axle vehicles with a valid PalPass will pay
only $.85 per axle instead of the cash toll of $1.00 per
axle. To become a PalPass member, call us at 1-866-PALPASS
or apply online.
Can I access my account online? Can I print
transaction detail statements?
Yes. You can manage your PalPass account by visiting our
website at www.southernconnector.com. If your email address
and four-digit security code is on file, you can access your
account. You can also change any information, including
credit card information, at this site. You can also view and
print your activity (including all credits and debits to
your account) in Excel or PDF format. Transaction
information is available for up to 18 months.
Does the Southern Connector accept EZ-Pass
transponders as a valid method of payment?
No. At this time we do not recognize EZ-Pass or any other
agency’s transponders.
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