What is a Palmetto Pass (Pal Pass)?
A Pal Pass is an electronic toll collection device (also
known as a transponder, pass, or tag) that lets you pre-pay
your tolls. A Pal Pass account allows you to drive through a
dedicated Pal Pass lane at posted highway speed limits and
have your toll automatically deducted from your pre-paid
account. With a Pal Pass you never need to look for money or
stop in the toll lanes. It’s easy, convenient and
hassle-free. Pal Pass members receive discounted toll rates
at mainline toll plazas.
How does the Pal Pass work?
A Pal Pass must be mounted on your windshield to assure
proper operation. Once mounted, the Pal Pass communicates by
radio signal with our detection equipment. The toll is then
deducted from your pre-paid Pal Pass account.
Are there different types of Pal Passes?
Yes. In addition to the hard case Pal Pass that has been in
use since 2001, the Southern Connector is now distributing a
new generation of Pal Pass called a "sticker tag". The
sticker tags are thinner and have no self-contained battery.
The sticker tags use the windshield glass to amplify the
signal. Both types of tags must be mounted to your
windshield to insure a tag will be read properly.
Can I use my Pal Pass on another vehicle?
No. Your Pal Pass may only be used in the vehicle it was
assigned to. You may have an unlimited number of vehicles
under one account but you cannot switch a Pal Pass between
Where do I mount my Pal Pass sticker tag?
Your Pal Pass sticker tag must be mounted on the inside of
your windshield. It should be located behind your rear view
mirror at least four inches below the top of the windshield
and at least one inch from any other electronic device such
as garage door opener or radar detector. State law prohibits
the transponder from being mounted in your line of vision.
Please call us at 1-866-PALPASS if you have any questions
regarding the proper way to mount your Pal Pass. Please note
the Pal Pass must be affixed to the windshield. Do not leave
the Pal Pass on the dashboard or affix it to the sun visor.
Your windshield glass acts as an antenna. If you hold the
Pal Pass in your hand IT WILL NOT WORK. You may be liable
for fees up to $25.00 plus the proper toll per transaction
if your Pass is improperly mounted.
Full Sticker Tag
mounting instructions are available here - click to view
I use the Cross Island Parkway more than the Southern
Connector. What should I do?
Motorists who plan on utilizing the Cross Island Parkway on
Hilton Head Island more than they use the Southern Connector
should open a Pal Pass account with the Cross Island
Parkway. You may print a Cross Island Parkway application
directly from their website,
www.crossislandparkway.org. You can phone the Cross
Island Parkway Toll Free at 1-888-725-8655. Out of state
customers should call 843-342-6718. Pal Passes issued by the
Cross Island Parkway may also be used on the Southern
I use the Cross Island Parkway in Hilton Head at least
once a year. Is my Pal Pass valid there?
You MUST indicate on your application that you will use the
Cross Island Parkway. If you do intend to use the Cross
Island Parkway more than twice a year you MUST be issued a
hard case Pal Pass transponder or pay a cash toll when in
Hilton Head. Hard case transponders are for sale. Pal Pass
sticker tags WILL NOT BE ACCEPTED on the Cross Island
Parkway. Only a hard case Pal Pass transponder can be used
at the Cross Island Parkway. You will be responsible for any
Violation fees incurred if you have failed to inform us that
you will be utilizing the Cross Island Parkway and thereby
have failed to obtain a hard case Pal Pass.
What happens if I accidentally use the Cross island
Parkway with my Pal Pass sticker tag?
The Southern Connector will make every effort to assist you
with resolving your violation on the Cross Island Parkway.
However, the Southern Connector makes no guarantees that the
violation will be dismissed.
What happens when I sell my vehicle?
Remove your Pal Pass sticker tag from the vehicle being
sold. Once the Pal Pass sticker tag is removed it will no
longer work. Update the information for your new vehicle at
www.southernconnector.com or call 864-527-2143 (Toll
free at 1-866-PAL-PASS).
Do I own my Pal Pass?
Yes. Your Pal Pass belongs to you. Since March, 2015 you are
required to purchase each Pal Pass. Your account will be
debited for the replacement cost of lost, stolen, damaged or
altered Pal Pass.
Does the Palmetto Pass work in all toll lanes?
Yes. We strongly urge you to use the Pal Pass express lanes
at our mainline toll plazas. However, should you find
yourself in a lane other than the Pal Pass express lane,
your Pal Pass will work. PLEASE NOTE that you must come to a
complete stop in any lane other than the Pal Pass express
lane. Pal Pass members using our ramp lanes must slow to 5
mph when passing through. This requirement makes the toll
plazas safer for our customers and employees.
How do I close my Pal Pass account?
You must call the Customer Service Center at (864) 527-2143
or 2144 if you are closing your account. We will then
deactivate your Pass and refund any balance remaining in
your account. You cannot close your account online.
Is there a number I can call if I have any more
Yes. The toll-free phone number is 1-866-PAL-PASS. The
direct, local number to the Southern Connector Customer
Service Center is 1-864-527-2143 or 2144. The direct number
to our Violations Department is 864-527-2155.
Am I required to turn in my current hard case Palmetto
Pass transponder? I’d like to continue to use it.
You may keep your current Pass until such time as the
internal battery dies.
I currently have a hard case Pal Pass and have given
you a security deposit. When I swap my hard case Pal Pass
for a Pal Pass sticker tag, what happens to my deposit?
In 2016, we will eliminate all security deposits. Unless you
request otherwise, we will apply that security deposit to
your Pal Pass pre-paid toll account. All other refunds will
be made by check only.
I am used to holding up my current hard case Pal Pass
to my windshield. Why am I required to permanently mount a
The sticker tag has no battery, therefore the signal it
produces is much weaker. The sticker tag uses the windshield
glass to amplify the weaker signal so that the Pal Pass
sticker tag can be read properly. The Pal Pass sticker tag
cannot be held against your windshield glass for two
reasons: it is unsafe; and moving the tag while in the
process of it being read may corrupt the read and cause a
violation to be generated. Also, as hard case tags age, the
battery inside the unit weakens. Therefore, we require you
to mount any type of Pal Pass to the windshield.
Are there any recurring fees or other costs for
maintaining a Palmetto Pass Account?
No. There are no minimum use fees, membership fees, or any
other hidden costs. Your account balance is debited ONLY
when you use the road.
What is the speed limit in Pal Pass lanes?
At the mainline toll plazas, vehicles using the Pal Pass
only lane must observe a 45 MPH speed limit. All vehicles
using the cash lanes must stop, regardless of the method of
payment. Pal Pass members using our remote ramp lanes should
observe the 5 MPH speed limit.
What if I move?
Please go to our website www.southernconnector.com to update
your address and/or phone number.
I have a new credit card number. Can I update that
Yes. You can update your account information, including
credit card information, online. Please visit
www.southernconnector.com to do so. If you would prefer to
update your information by phone, please call us at
1866PALPASS or 864-527-2150. We accept Visa, Master Card,
AMEX and Discover. Debit cards are also accepted.
Is it true I can save money on my tolls by being a Pal
Yes! There is a discount, for Pal Pass members only. 2 Axle
vehicles using either mainline toll plaza, and having a
valid Pal Pass account, will pay only $1.50 instead of the
$1.75 cash toll. Multi-axle vehicle tolls will also be
discounted, provided you are a Pal Pass member in good
standing. Multi-axle vehicles with a valid Pal Pass will pay
only $1.00 per axle instead of the cash toll of $1.20 per
axle. To become a Pal Pass member, call us at 1-866-PALPASS
or apply online.
Can I access my account online? Can I print
transaction detail statements?
Yes. You can manage your Pal Pass account by visiting our
website at www.southernconnector.com. If your email address
and four-digit security code is on file, you can access your
account. You can also change any information, including
credit card information, at this site. You can also view and
print your activity (including all credits and debits to
your account) in Excel or PDF format. Transaction
information is available for up to 18 months.
Does the Southern Connector accept EZ-Pass
transponders as a valid method of payment?
No. At this time we do not recognize EZ-Pass or any other
agency’s transponders. The only exception is a valid Pal
Pass that was issued by the Cross Island Parkway.